- 1. How Do I Book?
Select your car from the vehicles list and you’ll be taken directly to our Turo page. Check availability here and complete your reservation.
- 2. How Will I Access the Vehicle?
We’ll forwarded details to you prior to the start of your rental period. We’ll also send Lockbox codes and details of the exact location (e.g., parking garage floor and row) to the cell phone number you provide at the time of reservation.
- 3. Are Pets Allowed?
No. Please no pets in the car. You will be charged an additional cleaning fee for having a pet in the car. You will also be billed for any damages caused to the inside of the vehicle at full remedial or replacement cost.
- 4. Can I smoke in the car?
No. Absolutely no smoking or vaping in the car. An additional $250 fee will be charged.
- 5. Do You Have Sat Nav?
Our vehicles are equipped with Apple Car Play and Android Auto. Simply plug in your device to the USB port.
- 6. My Plans Have Changed, How Do I Amend My Booking?
Visit www.turo.com and log in to access your reservation details. Once logged in you can request to amend or cancel your booking.
- 1. I have been involved in an accident
Firstly, we hope that you and your passengers are safe and uninjured. Please ensure you follow all instructions given to you by the police and emergency services, if they have been called.
You must notify us of the accident at the earliest opportunity. You must provide a copy of the accident report, police details (if applicable), photos of any damage, and the details of the drivers of any other vehicles involved. Additionally, if the vehicle has been towed, we require the details of the towing company.
- 2. I have broken down
- Stay calm and think of other road users.
- Attempt to pull over so you’re off the road.
- Turn on your hazard lights.
- Leave the car by the right-hand door and ensure you’re wearing light-coloured clothes to make you more visible. Move yourself and passengers away from the vehicle and away from the roadside. Another vehicle could collide with the broken-down car.
- Take your warning triangle and place it 45 metres (147 feet) behind your vehicle, that’s about 60 paces/strides. Don’t do this on a freeway.
- If visibility is poor or you’re standing outside the car waiting for help at night, keep your parking lights and/or hazard lights switched on and make sure you’re not blocking others from seeing them.
- Call a breakdown service.
- 3. Car Features
The manual for your vehicle can be found in the glove box.
- 4. How do tolls work?
Our vehicles are equipped with a Sunpass. This automatically gives you discounted tolls and allows you to drive through the Sunpass lane, so you don’t have to stop at the toll booth. Shortly after your trip ends, you’ll receive an invoice for your tolls.
- 5. How Do I Return the Vehicle?
Simply return your vehicle to the collection address (unless you have selected an alternative drop-off location at the time of booking).
For airport returns, please return your vehicle to the same car park from which you collected. Once parked, send us a message notifying us of the garage, floor, and row the vehicle has been returned to.
Please ensure you complete the Turo return process, and upload your return photos on the Turo app.
The car should be returned clean and refuelled to avoid a refuelling charge.
- 6. Refuelling Charges
If the vehicle is not returned with a full tank, a refuelling charge applies. We will charge you the cost of refilling the vehicle (and provide a copy of the receipt for this) but take note that Turo charges an additional fee on top.
- 7. Can I Extend My Booking?
You can extend your booking if the vehicle is available, directly through the Turo app.
- 1. I have Received an Invoice
At the end of your rental period, you will be invoiced for any toll charges accrued during your booking.
Additionally, if the vehicle has been returned without a full tank, an invoice for refilling will be sent. We will charge you the cost of refilling the vehicle (and provide a copy of the receipt for this) but take note that Turo will charge an additional fee on top.
If the vehicle is returned damaged, or in a poor state of cleanliness, additional fees will apply, the cost of which will depend on the level of damage.